Shipping & Return Policy

Thank you for shopping with Corazon.

Every order is handcrafted with care, and we appreciate your patience while we create something special just for you.

Processing Time

Since all products are handmade, orders are usually prepared within 9–10 business days before shipment.

During festive seasons, sales, or high order volumes, processing may take slightly longer.

Shipping Time

After dispatch, estimated delivery is:

  • Metro Cities: 15 business days

  • Other Locations: 20 business days

Delivery timelines may vary depending on courier services, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated during checkout based on your location and order value.

Order Tracking

Once your order has been dispatched, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Incorrect Address

Please ensure your shipping address is accurate.

Corazon is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Kindly include:

  • Your order number

  • Clear photographs of the product

  • Images of the packaging

After verification, we will arrange an appropriate resolution.

Returns

Due to the handmade nature of our products, we do not accept returns for:

  • Change of mind

  • Color preference

  • Slight handmade variations

  • Customized or personalized orders

Exchanges

Exchanges are only considered if:

  • You received the wrong product.

  • The item arrived damaged.

  • The product has a manufacturing defect.

All exchange requests are subject to verification.

Refunds

Approved refunds (if applicable) will be provided through store credit within a reasonable processing period after approval.

Lost Packages

If your package is delayed or lost during transit, we will work with the courier partner to help resolve the issue. Resolution times depend on the courier's investigation process.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact us through the Contact page on our website. We are always happy to assist you.